At ROAM WILD, we understand that travel plans may change. This Cancellation & Refund Policy explains the terms applicable to cancellations, postponements, refunds and changes to bookings made for our treks, trips, camping experiences and other activities.
By making a booking with ROAM WILD, you acknowledge and agree to the terms outlined below.
If you wish to cancel your booking, the cancellation charges will be determined based on the number of days remaining before the scheduled start date of the trip.
Cancellation Request | Cancellation Charge | Refund |
More than 30 days before the start date | 10% of the booking amount | 90% refund |
16–30 days before the start date | 50% of the booking amount | 50% refund |
0–15 days before the start date | 100% of the booking amount | No refund |
If Due to Any Circumstances The Trek Is Not Possible, An Alternate Trek will be Provided Immediately
The cancellation period is calculated with reference to the scheduled start date of the trip, irrespective of the date on which the booking was originally made.
All cancellation requests must be submitted through the official communication channel provided by ROAM WILD.
A cancellation will be considered valid only after ROAM WILD acknowledges the cancellation request.
The applicable cancellation charge will be determined based on the date and time on which the cancellation request is received.
Where feasible, ROAM WILD may allow a participant to reschedule their booking to another available date.
Rescheduling is subject to:
A rescheduling request is not guaranteed and may be treated as a cancellation if it cannot be accommodated.
Certain ROAM WILD activities may require a minimum number of participants to operate.
If the minimum required number is not reached, ROAM WILD may:
The available option will be communicated to the affected participants.
Certain treks may require permits or permissions from forest departments, government authorities or other relevant authorities.
If a required permit is unavailable, delayed, restricted or cancelled, ROAM WILD may:
The final decision may depend on the instructions and restrictions imposed by the relevant authorities.
ROAM WILD operates outdoor activities that may be affected by weather and other circumstances beyond our reasonable control.
These may include:
In such circumstances, ROAM WILD may modify, postpone, reschedule or cancel the activity.
Where reasonably possible, we will first attempt to provide an alternative trek, activity or date.
If a suitable alternative is accepted by the participant, the booking amount will generally not be refundable solely because the original itinerary was changed.
If ROAM WILD cancels the activity and cannot provide a reasonable alternative, the refund, if any, will be communicated to the participant based on the circumstances and applicable third-party charges.
Some components of a ROAM WILD trip may be provided by third parties, including:
Where a third-party cancellation or refund policy applies, the applicable amount received from or retained by the third party may affect the refund payable to the participant.
Any non-refundable amount already paid to a third-party service provider may be deducted from the refundable amount where applicable.
If a participant fails to arrive at the designated pickup or meeting point at the specified time, the booking may be treated as a no-show.
No refund will be provided for:
Any additional transportation or other expenses arising from a participant’s late arrival or early departure will be the participant’s responsibility.
ROAM WILD reserves the right to remove a participant from an activity if the participant:
No refund will be provided where a participant is removed due to their own conduct.
The participant will also be responsible for arranging and paying for their own return transportation where required.
Approved refunds will generally be processed to the original payment method.
Once a refund has been initiated by ROAM WILD, it will generally be credited within 5–7 working days.
The actual time taken may vary depending on the payment gateway, bank, card issuer or other financial institution.
ROAM WILD shall not be responsible for delays caused by banks, payment gateways or other financial institutions.
Certain bookings may include non-refundable charges such as permit fees, convenience fees, ticketing charges, processing fees or third-party booking charges.
Where clearly communicated at the time of booking, such non-refundable charges may be deducted from any eligible refund.
Bookings are not automatically transferable to another person.
A request to transfer a booking may be considered by ROAM WILD depending on the nature of the activity, permit requirements and availability.
Any approved transfer may be subject to applicable administrative or third-party charges.
Where a particular activity included in a package is unavailable but the main trip continues, ROAM WILD may provide an alternative activity wherever reasonably possible.
Cancellation of an individual activity does not automatically entitle the participant to a refund of the entire booking.
Bookings made under promotional offers, discounted packages, flash sales, special events or other limited-period offers may be subject to separate cancellation and refund conditions.
Where different terms apply, those terms will be clearly communicated at the time of booking.
The Cancellation & Refund Policy applicable to a booking will be the policy communicated and displayed at the time the booking is made.
The cancellation policy applies irrespective of the date on which the booking was made and is calculated based on the number of days remaining before the scheduled start date.
ROAM WILD reserves the right to modify or update this Cancellation & Refund Policy from time to time.
Any revised policy will be published on the ROAM WILD website and will apply to future bookings unless otherwise required by applicable law.
For cancellation, rescheduling or refund-related queries, participants should contact ROAM WILD through the official contact details provided on the website or in their booking confirmation.
ROAM WILD
Email: [Insert Email]
Phone/WhatsApp:8792866823/7892509919
Website: [Insert Website]
